EXPERTS BEHIND
EVERY DESK
Outsourced staffing solutions that empower your business to scale, quickly and seamlessly.
We handpick professionals tailored to your unique operational needs, on flexible month to month plans with transparent pricing. No hidden fees.
What some of our clients are saying…
‘I was sceptical about offshore staffing, but Desk Masters proved their value’
Stephen, ASR Builder
‘Since bringing Desk Masters on board, we’re responding to customers faster and now have the headspace to focus on growth’
Mo, Computer Gallery
They saved, so can you.
For decades, some of the UK’s largest companies - from telecoms to banking and retail, have outsourced to India to reduce costs and improve efficiency. At Desk Masters, we bring that same level of access to SME’s, helping you access highly skilled offshore talent through a streamlined, cost effective solution tailored for growing businesses.
Our results
60%
Save up to 60% on traditional UK staffing costs with Desk Masters
3x
Discover how Desk Masters made response times 3x faster for this company
25 years
Find out how Desk Masters supported this company during their biggest operational surge in 25 years
Why UK businesses choose Desk Masters
Slash costs by up to 60%
We believe in providing high quality service at an accessible cost for your business
Flexible rolling contracts
At Desk Masters we understand that demand can fluctuate. We offer low commitment, flexible rolling monthly contracts that enable rapid scaling - both up and down
Headache free hiring
Enjoy a hands off hiring experience without losing oversight—our model keeps you in the driver’s seat whilst we handle the heavy lifting
Rapid onboarding
Go live in as little as 1 - 2 weeks with the support of our dedicated project managers. We move quickly to reflect your brand’s voice, values, and standard of service
We help you scale smarter, not harder …
Business Ready Equipment
At Desk Masters, our agents come fully equipped to work for you. From laptops to headsets - we’ve got it covered
Live performance tracking
We stay involved with regular check ins to ensure continuous improvements to your workflow
Seamless integration
We quickly integrate with your CRM, live chat, help desk or communication platforms causing no disruption to your workflow
Compliance & security first
Your data is protected with industry leading security protocols and strict compliance standards
Introduce new channels
At Desk Masters we can help you expand your reach with ease. Add voice, chat, email, or social channels to your customer support mix. Anytime, and at no extra cost
Continuity you can count on
Backup agents trained on your account to ensure no service interruptions, even during agent switch over
Cost category
Gross salary
Employer NI contribution (15%)
Pension contribution (3%)
Holiday pay (28 days incl bank holidays)
Equipment (laptop, headset, set up)
Office space (utilities/office space, per head)
HR + payroll admin
Recruitment (agency/ads/internal cost)
Onboarding/training/retention
5% average annual UK bonus (pro rata)
Total estimated monthly cost:
Lowest cost UK hiring scenario
£2,300
£245
£69
£214
£60
£50 (depreciated)
£100
£100
£75
£115
£3,581
Desk Masters solution
Included
Included
Included
Included
Included
Included
Included
Included
Included
Included
*Save up to 60%
How we work
Getting started with Desk Masters is easy! Launch your team in these simple steps:
1. Book a call
Schedule a quick and easy consultation with our team to discuss your support requirements.
4. Go live
Your team is ready to go — fully trained and aligned with your processes and brand voice.
3. Onboarding
A dedicated account manager will facilitate a smooth onboarding and integration of your new team members.
6. See the results!
Watch your support quality and efficiency grow — so you can focus on scaling your business.
2. Build your team
We handpick a pool of agents tailored to your business needs — the right people, with the right skills. You’ll meet our top 3 candidates and select your perfect hire.
5. Ongoing review
We stay involved with regular check-ins to ensure continuous workflow improvements.
Desk Masters solutions
Omnichannel Customer Service
Reliable and consistent support across every channel, powered by human expertise that sets your business apart
Back Office Support
Brand aligned back office support you can trust to keep your business running smoothly behind the scenes
Debt Collection
Efficient and compliant debt recovery, delivered with the professionalism and care that protects your brand
Ready to learn more?
Connect with our team today to find the right support for your business.