Privacy Policy

Last updated: June 2025 

At DeskMasters Ltd ("we", "us", or "our"), we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data — including through cookies and similar technologies — when you visit our website. 

1. Who We Are 

DeskMasters Ltd is a UK-based outsourcing company offering business support services. For the purposes of data protection law, we are the "data controller" of your personal information. 

Contact: 
info@deskmasters.co.uk

2. What Information We Collect 

We may collect and process the following types of personal data: 

Name & Email Address - When you complete our discovery call form 

Live Chat Messages - When you use our AI chat to contact us 

IP Address & Device Info - For analytics, troubleshooting, and security 

Cookies & Usage Data - To improve functionality, analytics, and marketing (see below) 

 

3. How We Use Your Information 

 We use your personal data to: 

  • Schedule and manage discovery calls 

  • Respond to AI chat messages 

  • Improve our website and services 

  • Conduct basic marketing or analytics (if enabled and with your consent) 

  • Ensure security and performance 

4. Legal Bases for Processing 

We process your data under one or more of the following legal bases: 

  • Consent – for cookies, analytics, and marketing 

  • Contract – to provide requested services or communication 

  • Legitimate Interests – to operate and improve our website 

5. Cookies and Tracking Technologies 

What Are Cookies? 

Cookies are small files placed on your device to improve user experience, enable website features, and collect usage statistics. 

Cookies We May Use: 

Essential - Required for core site functionality (e.g., form submission, AI chat) 

Analytics (planned) - To measure site traffic and understand how visitors interact 

Marketing (planned) - To display relevant ads or measure campaigns 

Managing Your Cookie Preferences 

On your first visit, you will see a cookie banner asking for your consent to use non-essential cookies. You can: 

  • Accept or reject optional cookies 

  • Adjust preferences via browser settings or through our cookie banner 

See our full Cookie Notice for more detail. 

6. Who We Share Data With 

 We may share your data with trusted third parties including: 

  • Email or CRM providers 

  • Live chat service providers 

  • Analytics or marketing platforms (if used) 

All third parties are required to meet UK data protection standards. 

7. Data Retention 

 We keep your data only as long as necessary: 

  • Contact form data: up to 12 months 

  • Chat data: up to 6 months 

  • Cookie and analytics data: as per platform defaults or until withdrawn 

8. Your Data Rights 

Under the UK GDPR, you have the right to: 

  • Access your personal data 

  • Request correction or deletion 

  • Object to processing 

  • Withdraw your consent at any time 

  • File a complaint with the ICO (Information Commissioner’s Office) 

To exercise these rights, contact us at info@deskmasters.co.uk

9. Data Security 

We take appropriate measures to secure your data, including encryption, secure servers, access controls, and periodic reviews of third-party services. 

10. Policy Updates 

We may update this policy to reflect changes in how we process personal data or use cookies. Any updates will be posted here with a new "Last updated" date. 

11. Contact Us 

If you have questions or concerns about this Privacy & Cookie Policy or your data, contact us at: info@deskmasters.co.uk