Our team
Georgia Teran
Co-Founder
About us
Desk Masters was founded with a clear mission: To make high-quality outsourcing accessible, affordable, and tailored to your needs. Outsourcing has traditionally been seen as a privilege reserved for large corporations, often requiring heavy investment and complex set-up. We’re here to change that.
Our business model is simple: We provide a straightforward pathway for UK businesses to tap into skilled global talent, without the high costs or logistical headaches of a traditional outsourcing organization. By operating as a fully remote team, we avoid the overheads of large office spaces and pass those savings directly to you.
Our offshore teams, based predominantly in India, enjoy a model that supports both productivity and wellbeing. With no long commutes, they start their day with focus, have more time with family, and save significantly on travel costs. All of these benefits translate into more engaged, consistent, and committed service for your business and your customers.
At Desk Masters, we don’t just save you money, we help you achieve your goals. Our model is built on efficiency, satisfaction, and results. We handpick top-tier agents perfectly matched to your business needs, ensuring seamless integration, airtight data security, and full compliance from day one. With a dedicated network of legal and HR experts in both the UK and India, we handle every detail, from employment law to procedural requirements, so you can focus on scaling your business while we take care of the rest.
After over a decade working with both global clothing retailers and agile, customer-focused fashion startups, I saw firsthand how critical the right people are to a company’s success.
That insight inspired me to launch Desk Masters—a way for growing businesses to access trusted, expertly trained offshore talent without the usual complexity of recruitment, onboarding, or inflated costs. I’m passionate about making staffing simple, effective, and human—because when your operations run smoothly behind the scenes, you’re free to focus on what truly drives growth.
Hassan Ali
Co-Founder
60%
Our results
Save up to 60% on traditional UK staffing costs with Desk Masters
3x
Learn more about how Desk Masters improved response times to be 3x faster for this company
25 years
Find out how Desk Masters supported this company during their biggest operational surge in 25 years
Why UK businesses choose Desk Masters
Slash costs by up to 60%
We believe in providing high quality service at an accessible cost for your business
Flexible rolling contracts
At Desk Masters we understand that demand can fluctuate. We offer low commitment, flexible rolling monthly contracts that enable rapid scaling - both up and down
Headache free hiring
Enjoy a hands off hiring experience without losing oversight—our model keeps you in the driver’s seat whilst we handle the heavy lifting
Rapid onboarding
Go live in as little as 1 - 2 weeks with the support of our dedicated project managers. We move quickly to reflect your brand’s voice, values, and standard of service
We help you scale smarter, not harder …
Cost category
Gross salary
Employer NI contribution (15%)
Pension contribution (3%)
Holiday pay (28 days incl bank holidays)
Equipment (laptop, headset, set up)
Office space (utilities/office space, per head)
HR + payroll admin
Recruitment (agency/ads/internal cost)
Onboarding/training/retention
5% average annual UK bonus (pro rata)
Total estimated monthly cost:
Lowest cost UK hiring scenario
£2,300
£245
£69
£214
£60
£50 (depreciated)
£100
£100
£75
£115
£3,581
Desk Masters solution
Included
Included
Included
Included
Included
Included
Included
Included
Included
Included
*Save up to 60%
Business Ready Equipment
At Desk Masters, our agents come fully equipped to work for you. From Laptops to headsets - we’ve got it covered
Live performance tracking
We stay involved with regular check-ins to ensure continuous improvements to your workflow
Introduce new channels
At Desk Masters we can help you expand your reach with ease—add voice, chat, email, or social channels to your customer support mix - anytime and at no extra cost
Seamless integration
We quickly integrate with your CRM, live chat, help desk or communication platforms - no disruption to your workflow
Compliance & security first
Your data is protected with industry-leading security protocols and strict compliance standards
Continuity you can count on
Backup agents trained on your account to ensure no service interruptions, even during agent switch over
How we work
Getting started with Desk Masters is easy! Launch your team in these simple steps:
1. Book a call
Schedule a quick and easy consultation with our team to discuss your support requirements.
4. Go live
Your team is ready to go! Fully trained and aligned with your processes and brand voice.
3. Onboarding
A dedicated project manager will facilitate a smooth onboarding and integration of your new team members.
6. See the results!
Watch your support quality and efficiency grow, so you can focus on scaling your business.
Get started today →
2. Build your team
We handpick a pool of agents tailored to your business needs - the right people, with the right skills. You’ll meet our top 3 candidates and select your perfect hire.
5. Ongoing review
We stay involved with regular check ins to ensure continuous workflow improvements.
Ready to learn more?
Contact with our team to find the right support for your business. We can reach out over email or phone call, whichever you prefer