Our team
Georgia Teran
Co-Founder
About us
Desk Masters was founded with a clear mission: To make high quality outsourcing accessible, affordable, and tailored to your needs. Outsourcing has traditionally been seen as a privilege reserved for large corporations, often requiring heavy investment and complex set up. We’re here to change that.
Our business model is simple. We provide a straightforward pathway for UK businesses to tap into skilled global talent, without the high costs or logistical headaches of a traditional outsourcing organisation. By operating as a fully remote team, we avoid the overheads of large office spaces and pass those savings directly to you.
Our offshore team based in India, enjoy a model that supports both productivity and wellbeing. With no long commutes, they start their day with focus, have more time with family, and save significantly on travel costs. All of these benefits translate into more engaged, consistent, and committed service for your business and your customers.
At Desk Masters, we don’t just save you money, we help you achieve your goals. Our model is built on efficiency, satisfaction, and results. We handpick top tier agents perfectly matched to your business needs, ensuring seamless integration, airtight data security, and full compliance from day one. With a dedicated network of legal and HR experts in both the UK and India, we handle every detail, from employment law to procedural requirements, so you can focus on scaling your business while we take care of the rest.
After over a decade of working at both one of the UK’s largest global retailers, and agile, customer focused fashion startups, I saw firsthand how critical the right people are to a company’s success.
That insight inspired me to launch Desk Masters - a way for growing businesses to access trusted, expertly trained offshore talent without the usual complexity of recruitment, onboarding, or costs. I’m passionate about making things simple and effective, because when your operations run smoothly behind the scenes, you’re free to focus on what truly drives growth.
Hassan Ali
Co-Founder & Director of Operations
As a young entrepreneur, I have firsthand experience using outsourcing services to scale my own businesses. Throughout my journey, I consistently found gaps with many providers. They lacked what SMEs really need: flexibility to scale quickly, affordable prices, and the ability for founders to stay in control of the areas that matter most while handing off the rest. I know what it’s like to want to find trusted support without totally giving up managing my team - because i’ve been there myself.
With Desk Masters, my mission is to help other business owners unlock the benefits of offshore staffing with the practical, real world experience of how it works best for SMEs in the UK.
60%
Our results
Save up to 60% on traditional UK staffing costs with Desk Masters
3x
Discover how Desk Masters made response times 3x faster for this company
25 years
Find out how Desk Masters supported this company during their biggest operational surge in 25 years
Why UK businesses choose Desk Masters
Slash costs by up to 60%
We believe in providing high quality service at an accessible cost for your business
Flexible rolling contracts
At Desk Masters we understand that demand can fluctuate. We offer low commitment, flexible rolling monthly contracts that enable rapid scaling - both up and down
Headache free hiring
Enjoy a hands off hiring experience without losing oversight. Our model keeps you in the driver’s seat whilst we handle the heavy lifting
Rapid onboarding
Go live in as little as 1 - 2 weeks with the support of our dedicated account managers. We move quickly to reflect your brand’s voice, values, and standard of service
We help you scale smarter, not harder …
Cost category
Gross salary
Employer NI contribution (15%)
Pension contribution (3%)
Holiday pay (28 days incl bank holidays)
Equipment (laptop, headset, set up)
Office space (utilities/office space, per head)
HR + payroll admin
Recruitment (agency/ads/internal cost)
Onboarding/training/retention
5% average annual UK bonus (pro rata)
Total estimated monthly cost:
Lowest cost UK hiring scenario
£2,300
£245
£69
£214
£60
£50 (depreciated)
£100
£100
£75
£115
£3,581
Desk Masters solution
Included
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Included
Included
Included
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Included
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*Save up to 60%
Business Ready Equipment
At Desk Masters, our agents come fully equipped to work for you. From laptops to headsets - we’ve got it covered
Live performance tracking
We stay involved with regular check ins to ensure continuous improvements to your workflow
Introduce new channels
At Desk Masters we can help you expand your reach with ease. Add voice, chat, email, or social channels to your customer support mix, anytime and at no extra cost
Seamless integration
We quickly integrate with your CRM, live chat, help desk or communication platforms causing no disruption to your workflow
Compliance & security first
Your data is protected with industry leading security protocols and strict compliance standards
Continuity you can count on
Backup agents trained on your account to ensure no service interruptions, even during agent switch over
Desk Masters solutions
Omnichannel Customer Service
Reliable and consistent support across every channel, powered by human expertise that sets your business apart
Back Office Support
Brand aligned back office support you can trust to keep your business running smoothly behind the scenes
Debt Collection
Efficient and compliant debt recovery, delivered with the professionalism and care that protects your brand
Ready to learn more?
Connect with our team today to find the right support for your business.