Omnichannel
Customer
Service
Reliable, consistent support across every channel. Powered by human expertise that sets your business apart
Outsourcing customer service can reduce labour costs by up to 60% compared to UK in house staffing
(Industry average based on Deloitte data)
78% of UK consumers have switched brands due to poor customer support
(Source: PwC Experience is Everything Report)
Businesses that offer omnichannel support see 91% higher year over year retention rates than those that don’t
(Source: Aberdeen Group)
44% of UK SMEs are now outsourcing at least one business function with customer support being in the top three most common
(Source: Clutch.co UK SME Survey)
Our vision
At Desk Masters, we understand that exceptional customer service is more than answering calls, it’s about creating lasting relationships with your customers while keeping your costs predictable. That’s why we provide expert offshore customer service agents who integrate seamlessly into your systems, and represent your brand with the same care as your in house team
Inbound Call Answering
Answering general queries and issue triage
Product or service support
Complaint resolution
Overflow or after hours call handling
Seasonal or campaign based support
24/7 Support Helplines
Onminchannel Customer Service Solutions
Email Support
Response to customer queries
Order tracking and updates
Appointment confirmations & reminders
Complaint resolution and escalation via email
Returns, exchanges, or service requests
SLA based email handling (e.g. 24 hour first response)
Live Chat
Real time website chat (incl via WhatsApp)
Sales assistance & product or service guidance
Troubleshooting and FAQs via chat
Hybrid chat support (AI + live agent handover)
Social Media Support
Responding to direct messages (Facebook, Instagram, X/Twitter)
Handling public reviews, complaints, and comments
Monitoring brand mentions and basic moderation
Outbound Call Handling
Customer follow up calls
Welcome/Onboarding calls
Appointment confirmations & reminders
Customer satisfaction surveys
Re engagement or renewal follow ups
60%
Our results
Save up to 60% on traditional UK staffing costs with Desk Masters
3x
Discover how Desk Masters made response times 3x faster for this company
25 years
Find out how Desk Masters supported this company during their biggest operational surge in 25 years
What some of our clients are saying…
‘I was sceptical about offshore staffing, but Desk Masters proved their value’
Stephen, ASR Builder
‘Since bringing Desk Masters on board, we’re responding to customers faster and now have the headspace to focus on growth’
Mo, Computer Gallery
They saved, so can you.
For decades, some of the UK’s largest companies - from telecoms to banking and retail, have outsourced to India to reduce costs and improve efficiency. At Desk Masters, we bring that same level of access to SME’s, helping you access highly skilled offshore talent through a streamlined, cost effective solution tailored for growing businesses.
Why UK businesses choose Desk Masters
Slash costs by up to 60%
We believe in providing high quality service at an accessible cost for your business
Flexible rolling contracts
At Desk Masters we understand that demand can fluctuate. We offer low commitment, flexible rolling monthly contracts that enable rapid scaling - both up and down
Headache free hiring
Enjoy a hands off hiring experience without losing oversight. Our model keeps you in the driver’s seat whilst we handle the heavy lifting
Rapid onboarding
Go live in as little as 1 - 2 weeks with the support of our dedicated account managers. We move quickly to reflect your brand’s voice, values, and standard of service
We help you scale smarter, not harder …
Cost category
Gross salary
Employer NI contribution (15%)
Pension contribution (3%)
Holiday pay (28 days incl bank holidays)
Equipment (laptop, headset, set up)
Office space (utilities/office space, per head)
HR + payroll admin
Recruitment (agency/ads/internal cost)
Onboarding/training/retention
5% average annual UK bonus (pro rata)
Total estimated monthly cost:
Lowest cost UK hiring scenario
£2,300
£245
£69
£214
£60
£50 (depreciated)
£100
£100
£75
£115
£3,581
Desk Masters solution
Included
Included
Included
Included
Included
Included
Included
Included
Included
Included
*Save up to 60%
Business Ready Equipment
At Desk Masters, our agents come fully equipped to work for you. From laptops to headsets - we’ve got it covered
Live performance tracking
We stay involved with regular check ins to ensure continuous improvements to your workflow
Introduce new channels
At Desk Masters we can help you expand your reach with ease. Add voice, chat, email, or social channels to your customer support mix, anytime and at no extra cost
Seamless integration
We quickly integrate with your CRM, live chat, help desk or communication platforms causing no disruption to your workflow
Compliance & security first
Your data is protected with industry leading security protocols and strict compliance standards
Continuity you can count on
Backup agents trained on your account to ensure no service interruptions, even during agent switch over
More Desk Masters solutions
Back Office Support
Brand aligned back office support you can trust to keep your business running smoothly behind the scenes
Debt Collection
Efficient and compliant debt recovery, delivered with the professionalism and care that protects your brand