Debt
Collection
Efficient and compliant debt recovery, delivered with professionalism and care that protects your brand
UK small businesses are currently owed £23.4 billion in late payments
(Source: Federation of Small Businesses, 2023)
Outsourcing collections can reduce internal admin time by up to 50%
(Source: McKinsey & Co.)
30% of UK SMEs say cash flow issues from unpaid invoices threaten their survival
(Source: Simply Business)
The average SME in the UK is waiting on 5 overdue invoices at any given time, totaling over £8,000
(Source: QuickBooks UK, 2022)
Our vision
At Desk Masters, our specialists bring courtesy, professionalism, and brand aligned communication to every interaction. Trained in soft skills and tailored scripts, they handle everything from reminders to escalations, helping UK businesses recover unpaid invoices and reduce admin without adding pressure on internal teams
Debt Collection Solutions
B2C Debt Recovery (Unregulated)
Outbound and inbound recovery calls
Pre due payment reminders to reduce defaults
Monitoring and updating payment arrangements
Basic skip tracing and contact verification
Multi channel reminders (phone, SMS, email)
Recovery trend reporting and debtor behaviour insights
B2B Debt Recovery
Invoice chasing and overdue account reminders
Missed payment follow ups (phone, email, SMS)
Account reconciliation and payment allocation support
Customer profiling and debt segmentation
Preparing case files for escalation to solicitors or DCA’s
B2C Debt Recovery (FCA Regulated)
FCA compliant customer contact (adhering to Conduct of Business rules)
Sensitive dispute handling and escalation support
Identifying and managing vulnerable customers fairly
Clear and transparent repayment communication
Setting up and maintaining affordable payment plans
Assisting with Income & Expenditure (I&E) completion to assess affordability
Ensuring treating customers fairly (TCF) principles are met
Maintaining accurate records for compliance and audit readiness
Adapting scripts and communication tone to align with FCA guidance
Protecting client brand reputation through ethical and professional engagement
Our results
60%
Save up to 60% on traditional UK staffing costs with Desk Masters
3x
Discover how Desk Masters made response times 3x faster for this company
25 years
Find out how Desk Masters supported this company during their biggest operational surge in 25 years
What some of our clients are saying…
‘I was sceptical about offshore staffing, but Desk Masters proved their value’
Stephen, ASR Builder
‘Since bringing Desk Masters on board, we’re responding to customers faster and now have the headspace to focus on growth’
Mo, Computer Gallery
They saved, so can you.
For decades, some of the UK’s largest companies - from telecoms to banking and retail, have outsourced to India to reduce costs and improve efficiency. At Desk Masters, we bring that same level of access to SME’s, helping you access highly skilled offshore talent through a streamlined, cost effective solution tailored for growing businesses.
Why UK businesses choose Desk Masters
Business Ready Equipment
At Desk Masters, our agents come fully equipped to work for you. From laptops to headsets - we’ve got it covered
Live performance tracking
We stay involved with regular check ins to ensure continuous improvements to your workflow
Seamless integration
We quickly integrate with your CRM, live chat, help desk or communication platforms causing no disruption to your workflow
Compliance & security first
Your data is protected with industry leading security protocols and strict compliance standards
Flexible rolling contracts
At Desk Masters we understand that demand can fluctuate. We offer low commitment, flexible rolling monthly contracts that enable rapid scaling - both up and down
Slash costs by up to 60%
We believe in providing high quality service at an accessible cost for your business
Rapid onboarding
Go live in as little as 1 - 2 weeks with the support of our dedicated project managers. We move quickly to reflect your brand’s voice, values, and standard of service
Headache free hiring
Enjoy a hands off hiring experience without losing oversight—our model keeps you in the driver’s seat whilst we handle the heavy lifting
We help you scale smarter, not harder …
Cost Category
Lowest UK Hiring Scenario
Gross salary
NI (15%)
Pension (3%)
Equipment
Office space (pp)
HR + payroll admin
Recruitment
Onboarding
Annual bonus (5%)
Total estimated cost:
£2,300
£245
£69
£214
£60
£50
£100
£75
£115
£3,259
Desk Masters Solution
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Included
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*Save up to 60%*
Introduce new channels
At Desk Masters we can help you expand your reach with ease. Add voice, chat, email, or social channels to your customer support mix. Anytime, and at no extra cost
Continuity you can count on
Backup agents trained on your account to ensure no service interruptions, even during agent switch over
More Desk Masters solutions
Omnichannel Customer Service
Reliable and consistent support across every channel, powered by human expertise that sets your business apart
Back Office Support
Brand aligned back office support you can trust to keep your business running smoothly behind the scenes