Back Office
Support
Brand aligned back office support you can trust to keep your business running smoothly behind the scenes
£37 billion is lost annually by UK businesses due to inefficient processes, most of which stem from poor admin workflows
Source: Sage UK Productivity Report
A growing number of UK SMEs - now over 45%, are outsourcing non core business functions, including admin and customer support
Source: Clutch UK Small Business Report
72% of UK SMEs report that admin is the biggest drain on productivity
Source: Aberdeen Group
Offshore virtual admin staff with UK aligned training can reduce turnaround times by up to 30%, while maintaining high accuracy and compliance
Internal benchmarking – typical offshore BPO studies
Our vision
Free up your time and resources with Desk Masters’ back office teams managing your admin and operations so you can focus on growing your business. From advanced recruitment coordination to dispute support resolution, and accounting, we tailor our expert services to your industry. Flexible, scalable, and cost effective, we give you the operational backbone you need without the in house overhead
Back Office Support Solutions
Accounting Support
Our offshore finance support teams are experienced across multiple industries and accounting platforms. With a focus on accuracy and timeliness, we ensure your financial records are maintained to the highest standard, giving you the confidence to make informed business decisions
Order Processing
Our team manages order entry, verifies details, coordinates with fulfillment, and keeps customers updated, delivering accuracy with a personal touch every step of the way
Document Handling & Compliance
In regulated industries, poor document management can be costly. We safeguard your sensitive information while ensuring full adherence to retention policies and legal standards
Executive Level Virtual PA
Whether it’s scheduling, travel arrangements, or general admin, our PAs keep things running behind the scenes so you can focus on priorities
Data Entry & CRM Management
Our specialists optimise your CRM end to end, from cleansing and validating data to intelligent segmentation for targeted outreach. We set up workflow automations, ensure cross platform integration, and create real time dashboards keeping your sales and service processes seamless and transparent
Advanced Recruitment Admin
We take care of the admin behind hiring, from CV screening to interview scheduling so you can focus on choosing the right talent for your team
Email Management & Calendar Coordination
When your inbox is the gateway to client relationships and internal efficiency, you can’t afford missed opportunities or mismanaged schedules. Our team keeps your communications and time working for you
Multi Step Customer Onboarding
You’ve worked hard to gain new customers. We help deliver a smooth start by handling account setup, welcome steps, and early communications with care and consistency
Dispute Resolution
Handled with tact and professionalism, our team helps resolve disputes efficiently by coordinating details and ensuring processes are followed
Our results
60%
Save up to 60% on traditional UK staffing costs with Desk Masters
3x
Discover how Desk Masters made response times 3x faster for this company
25 years
Find out how Desk Masters supported this company during their biggest operational surge in 25 years
What some of our clients are saying…
‘I was sceptical about offshore staffing, but Desk Masters proved their value’
Stephen, ASR Builder
‘Since bringing Desk Masters on board, we’re responding to customers faster and now have the headspace to focus on growth’
Mo, Computer Gallery
They saved, so can you.
For decades, some of the UK’s largest companies - from telecoms to banking and retail, have outsourced to India to reduce costs and improve efficiency. At Desk Masters, we bring that same level of access to SME’s, helping you access highly skilled offshore talent through a streamlined, cost effective solution tailored for growing businesses.
Why UK businesses choose Desk Masters
Business Ready Equipment
At Desk Masters, our agents come fully equipped to work for you. From laptops to headsets - we’ve got it covered
Live performance tracking
We stay involved with regular check ins to ensure continuous improvements to your workflow
Seamless integration
We quickly integrate with your CRM, live chat, help desk or communication platforms causing no disruption to your workflow
Compliance & security first
Your data is protected with industry leading security protocols and strict compliance standards
Flexible rolling contracts
At Desk Masters we understand that demand can fluctuate. We offer low commitment, flexible rolling monthly contracts that enable rapid scaling - both up and down
Slash costs by up to 60%
We believe in providing high quality service at an accessible cost for your business
Rapid onboarding
Go live in as little as 1 - 2 weeks with the support of our dedicated project managers. We move quickly to reflect your brand’s voice, values, and standard of service
Headache free hiring
Enjoy a hands off hiring experience without losing oversight—our model keeps you in the driver’s seat whilst we handle the heavy lifting
We help you scale smarter, not harder …
Cost Category (monthly)
Lowest UK Hiring Scenario (April 2026)
Gross salary
NI (15%)
Pension (3%)
Equipment
Office space (pp)
HR + payroll admin
Recruitment
Onboarding
Annual bonus (5%)
Total estimated cost:
£2,203
£330
£66
£215
£60
£50
£100
£75
£1,320
£4,419
Desk Masters Solution
Included
Included
Included
Included
Included
Included
Included
Included
Included
*Save up to 50%*
Introduce new channels
At Desk Masters we can help you expand your reach with ease. Add voice, chat, email, or social channels to your customer support mix. Anytime, and at no extra cost
Continuity you can count on
Backup agents trained on your account to ensure no service interruptions, even during agent switch over
More Desk Masters solutions
Omnichannel Customer Service
Reliable and consistent support across every channel, powered by human expertise that sets your business apart
Debt Collection
Efficient and compliant debt recovery, delivered with the professionalism and care that protects your brand