At Desk Masters, we provide remote offshore staffing solutions that help UK businesses significantly reduce costs without compromising on quality. Unlike many traditional outsourcing providers, our service is designed for flexibility—with rolling monthly contracts that let you scale your team up or down as needed. You only pay for what you use, without being locked into long-term commitments

We offer two package options within our fixed price model. The package you will need depends on the type of support, experience level and technical skills required from our team. Additional add-ons are available at a small extra cost. Contact us for a custom quote designed around your specific needs

SaaS (Support-as-a-Service) means partnering with a dedicated third-party team to manage key parts of your operations — freeing up your time, budget, and resources to focus on growth

Whatever you need — cloud-based systems, desktop applications, mobile apps, and more. Our omnichannel support covers all platforms, including phone, chat, and email. Our team is trained to assist users across multiple devices and environments simultaneously

We integrate seamlessly with your workflows, tools and brand voice. Our agents are trained to act as an extension of your in-house team, participating in your communication channels, reporting structures, and regular meetings if needed

We offer scalable support solutions that allow you to ramp up or down quickly. Whether it's a product launch or holiday season, we can deploy additional agents in as little as one week’s notice to ensure consistent service quality

In close collaboration with your team, we facilitate a smooth and efficient onboarding process—including process documentation, agent training, and knowledge base development. Your team lead ensures everything stays on track for a seamless transition

To learn more about each of our individual solutions, follow the links below:

• Omnichannel Customer Service

• Back Office Support

• Debt Collection

Book a call with us here to get a tailored quote

A great question!

India offers a unique combination of highly skilled talent, strong English proficiency, and a long-standing reputation for excellence in customer service and business support. The country’s time zone also aligns well with UK business hours, allowing us to provide seamless, real-time support to your customers.

By operating primarily out of India, we’re able to tap into a vast pool of experienced professionals while keeping costs significantly lower than traditional UK hiring — savings we pass directly on to our clients without compromising on quality, security, or compliance

At Desk Masters, we don’t add another management layer. Your existing team retains ownership of performance, QA, and reporting. Your shared or dedicated team lead will run scheduled weekly or monthly check-ins (as agreed) to ensure standards are met, troubleshoot, and support coaching

We provide 24/7 support, 365 days a year. You can choose the level of coverage that suits your business needs—business hours, extended hours, or round-the-clock support. Contact us to get your customised quote

We follow strict data protection protocols including NDAs, secure access controls, encrypted communication, VPNs, and compliance with standards like GDPR. Regular audits and industry leading training ensure continued security

We typically need product documentation, FAQs, internal training guides, recorded support sessions (if available), and access to your support tools. No worries if you don’t have these ready - we can help create them

Our recruitment process includes a skills assessment, thorough background checks, and a 3 step interview structure to ensure candidates meet your language, technical, and cultural fit requirements. Only the most qualified candidates make it through to be shortlisted for your final selection

For smaller teams, we can onboard in as little as 1 week. Larger or highly specialised teams may take 2–4 weeks. We provide clear timelines and regular updates throughout the process

Yes, we offer shared agents designed for businesses with lighter support volumes. Our shared agents handle enquiries for a few carefully selected accounts, so you only pay for the support you actually need